Privacy Policy

1. Commitment to Your Privacy

HJ Storage Limited ("HJ Storage", "we", "us", or "our"), operating at 5584 Ramsey Road, Niagara Falls, ON L2G 0C6, is committed to safeguarding the personal information of our tenants, inquiries, and website visitors. This Privacy Policy details our practices concerning the collection, storage, use, and disclosure of personal data in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Personal Information We Collect

When you inquire about unit availability, reserve a storage unit, order moving supplies, or sign a lease agreement, we may collect:

• Contact Details: Full name, billing address, phone number, and email address.
• Identification & Verification: Government-issued photo identification (e.g. driver's license or passport) as required for lease agreement execution and facility security.
• Payment Information: Transaction details for rental fees or packing supplies processed through encrypted, PCI-compliant payment gateways or Interac e-Transfer. We do not store full credit card numbers on our local servers.
• Storage & Vehicle Data: Unit numbers, vehicle make/model/license plate and trailer registration for outdoor parking bay leases.
• Facility Security Footage: Closed-circuit television (CCTV) security footage recorded on facility aisles, driveways, and main gate entrances for property protection and tenant safety.

3. How We Use Your Information

We use your personal information solely for legitimate operational purposes, including:

• Processing rental reservations, tenant onboarding, and lease agreements.
• Administering billing, payment receipts, and monthly renewal notices.
• Responding to customer inquiries, quote requests, and facility access questions.
• Ensuring perimeter safety, emergency response, and gate access verification.
• Sending occasional facility announcements or operational updates (you may opt out at any time).

4. We Do Not Sell Your Data

HJ Storage Limited does not sell, rent, lease, or trade personal customer information to third parties or marketing brokers. We share data only with authorized service providers who assist in our direct business operations (e.g., payment processors, email delivery, and cloud hosting infrastructure), all bound by strict confidentiality obligations.

5. Digital Analytics & Cookies

Our website uses standard cookies and Google Tag Manager to analyze anonymized traffic patterns, assess user engagement, and improve website performance. You can configure your browser to decline cookies, though certain interactive features (such as quote forms or tenant login) may require cookies for session verification.

6. Data Security & Storage

We implement industry-standard physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse. Access to tenant records is strictly restricted to authorized staff members who require the information for operational management.

7. Contact Our Privacy Officer

If you have questions about this Privacy Policy, wish to review or update your personal information, or wish to submit an inquiry, please contact our office: