Getting started
How do I reserve a unit?
Fill in the check availability form, call 905-358-3300, or email admin@hjstorage.com. We reply within one business day and can usually have a unit ready that week.
Can I see the facility before I rent?
Yes. Come by during office hours or set up a tour through the contact form. Walking through in person is the fastest way to pick the right size.
What ID do I need to sign up?
A government-issued photo ID (driver's license, passport, or provincial ID) plus a payment method. That's it.
How quickly can I move in?
Same day, in most cases. If we've confirmed availability and paperwork is signed, you can start loading immediately.
Access and security
What are the access hours?
24/7 gated access, every day of the year, with your own code. The office is staffed during business hours.
How is the facility secured?
Gated entry with individual access codes, CCTV coverage across every aisle, and a real person actively monitoring the feeds. The facility is well-lit at night, and every unit uses your own padlock.
Who has keys to my unit?
Just you. Your padlock, your key. We don't keep copies. If you lose your key, we can help remove the lock. Bring ID.
Are the units climate-controlled?
No. All our units are outdoor. They're sealed from rain and wind but not temperature-controlled. For moisture-sensitive items, we recommend moisture absorbers and plastic totes. See our supplies.
Sizes
What sizes of units do you offer?
Four sizes: 5x8, 10x10, 10x15, and 10x20. All ground-level, all drive-up. We also have outdoor spots for vehicles, boats, and RVs.
How do I know what size I need?
Rough guide: 5x8 holds a walk-in closet's worth, 10x10 holds a small apartment, 10x15 holds a two-bedroom home, 10x20 holds a three-bedroom home or a mid-size vehicle plus household items. When in doubt, call and we'll help you pick.
Can I switch sizes later?
Yes. If a different size is available, we'll help you move to it. Give us a heads up so we can hold the new unit while you make the switch.
Do you have custom-sized spots for vehicles or boats?
Yes. Standard vehicle-and-boat spots handle most needs, and we work out custom arrangements for unusual dimensions or oversized loads. Just call.
Contracts and billing
What kind of contract do I sign?
A flexible month-to-month rental. No annual lock-in, no cancellation penalties, no fine print. If you decide to leave, give us notice before your next billing cycle and you're done.
How does payment work?
Monthly. You can pay by credit card, debit, or e-transfer. Automatic recurring payments available if you want.
What if I need to leave early?
No penalty. Give us notice before the next billing cycle, empty the unit, and you're done.
Are there any hidden fees?
No. The rate you sign at is what you pay. Optional add-ons (supplies, moving, cleaning) are quoted separately and only charged if you say yes.
Move-in day
What should I bring?
Photo ID, payment method, and your stuff. If you didn't pre-order a padlock, we sell heavy-duty outdoor-rated ones on site.
How long does check-in take?
Usually 15 to 20 minutes. Sign the paperwork, get your gate code, get your unit assignment, and you're in.
Can I drive a moving truck to the unit?
Yes. Every unit is drive-up. The aisles fit standard moving trucks. Pull right up to your door.
Do you offer moving and cleaning help?
Yes, through our sister business at hjmovingandcleaning.com. Bundle any two and save.
Free download
The HJ Storage move-in checklist.

A printable one-pager: what to bring, what to pack first, how to load an outdoor unit. Free in exchange for your email.

Sent. Check your inbox.
Try again

Still have questions?

Give us a call or drop us a line. We answer real questions with real answers.

5584 Ramsey Road · Niagara Falls, ON · Beside Marineland